Industrie et Services de l’Océan Indien Ltée ("ISOI", "we", "us", "our", or "the Company") places utmost importance on the privacy, confidentiality, and security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when you interact with us through our website, our office, or via any other means.
Please read this Policy carefully. As a registered data controller, ISOI is committed to processing your personal information lawfully and transparently.
About Us
ISOI is a public limited company incorporated in the Republic of Mauritius. Our registered office and main place of business is located at Circle Square, MOTOR CITY FORBACH 31001.
What Personal Data We Collect
In the course of our interactions, we may collect information such as your full name, national ID or passport details, residential address, contact details (including telephone numbers and email addresses), CVs and photographs, particularly if you apply for a position at ISOI. Additional information may be gathered when you visit our premises, including your identity verification details and visitor records. You may also choose to share other personal data with us voluntarily, for instance when requesting information or subscribing to our marketing communications.
How and Why We Use Your Personal Data
We process your personal data to manage our business operations and to support our relationship with you. This includes fulfilling contractual obligations, responding to inquiries, processing job applications (whether solicited or spontaneous), enhancing workplace security, maintaining safety protocols (such as evacuation procedures), promoting corporate activities, complying with legal and regulatory duties, and sending you updates or promotional communications when consent has been provided. Our data processing is always based on a legitimate purpose.
Disclosure of Personal Data
Your data may be shared with ISOI group affiliates, our employees, or external service providers such as auditors, legal advisors, and IT vendors—but only when necessary and on a need-to-know basis. These parties are contractually bound to respect and protect your personal data. We may also share data with public authorities or regulators when required by law, or where there is suspicion of unlawful conduct.
Additionally, anonymised or aggregated information that cannot be used to identify individuals may be shared for analytical or business purposes.
International Data Transfers
Some of your data may be transferred to countries outside Mauritius. For example, our email systems and cloud storage are hosted in Ireland, and spam filtering services are based in South Africa. Web hosting may involve servers located in France. In all such cases, we take appropriate steps to ensure the data is protected in accordance with applicable laws.
Direct Marketing Communications
With your consent, we may contact you via email, post, or social media with information about ISOI’s news, services, events, and special offers. You may opt out of these communications at any time using the unsubscribe links provided or by contacting us directly.
Data Retention
We retain your personal data only as long as necessary to achieve the purposes outlined in this Policy or as required by law. When data is no longer needed, it will be securely deleted or anonymised.
Legal Grounds for Processing
We ensure that all processing of personal data is supported by a valid legal basis—whether it is your explicit consent, a contractual obligation, legal compliance, or our legitimate interests as a business.
Data Security Measures
We implement and continuously review technical and organisational measures to safeguard your personal data against loss, misuse, unauthorised access, or disclosure. While we strive to maintain a secure website, we cannot guarantee uninterrupted service and are not liable for damages arising from electronic communications.
Children and Minors
We do not knowingly collect personal data from minors unless required by law. If you are underage, you may only use our services with permission from a parent or guardian.
External Links
Our website may link to third-party websites, apps, or platforms that have their own privacy policies. We are not responsible for how these third parties handle your personal data. We encourage you to review their policies before sharing any personal information.
Access to Your Data
You may request access to the personal data we hold about you. We will verify your identity before processing such requests. Access is provided free of charge unless the request is excessive or unfounded.
Updating Your Information
You may request that we correct, update, or delete your personal data at any time. Please notify us of any changes so we can maintain accurate records.
Withdrawing Consent & Erasure Requests
You may withdraw your consent to data processing or request erasure of your data. Note that in some cases this may limit our ability to fulfill certain services. We may retain some data to meet legal obligations or defend legal claims. Requests will be reviewed within 30 days where feasible, and identity verification will be required.
Cookies
We use cookies to enhance your experience on our website. Cookies store your preferences and help improve navigation and performance. You may disable cookies via your browser settings, though this may affect site functionality. For more information, visit www.allaboutcookies.org.
Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on our website, and continued use of our services constitutes acceptance of those changes.
Governing Law
This Privacy Policy is governed by the laws of the Republic of Mauritius. In case of conflict, the English version shall prevail.
Contact Us
If you have any questions, or wish to exercise your rights regarding your personal data, please contact our Data Protection Officer at:
Data Protection Officer
Industrie et Services de l’Océan Indien Ltée
Circle Square, MOTOR CITY FORBACH 31001,
Mauritius
Email: contact@isoi.mu | Phone: +230 2670846
Complaints
If you believe your data has not been handled appropriately, you may contact the Data Protection Commissioner (DPC) of Mauritius at:
Data Protection Office, 5th Floor, SICOM Tower, Wall Street, Ebène, Mauritius.
However, we encourage you to contact us first to attempt an amicable resolution.
Effective date: 12 November 2024
